EDUCATION DESIGN
A HUMAN-CENTERED DESIGN Approach to ImproVE Engineering Education in San Diego, CA
SUMMARY
S.T.E.M. education for elementary students has been on the rise over the last 10 years. Baker's Elementary School, located in Southeast County of San Diego, CA, is implementing an 5-year experimental program where a part-time teacher, Ms. Tran, instructs every grade twice a month about a specific S.T.E.M. class that changes every year. Our group of 6 took a human-centered design approach to improve the learning within this classroom. We named our group "T2D: Teach to Design" because we wanted to include the fourth graders as co-designers for the following 10 weeks. I served as team lead for the group. While meeting the students weekly, we identified a need within the classroom, ideated solutions with the students, and on our own, prototyped our solutions. Finally, we conducted user-testing with the students and Ms. Tran.
With two weeks left in our project, we hit a hurdle: our design wasn't solving the needs of the students and Ms. Tran effectively. After reiterating the process again, our final product became a simpler solution that promoted desirability, feasibility, and sustainability for the students and the teacher for future years to come.
SCope
Role: Team Lead
Date: September 2016 - December 2016
Skills: Human-Centered Design, Interviewing, Ideating, Prototyping, User Testing, Leadership
Tools: Trello, Google Docs, Google Slides
Deliverables: Lesson plan series focused around human-centered design and a 46-page report about our project
PROCESS
INTERVIEWING AND DEFINING A PROBLEM STATEMENT
In order to understand the class as whole and create a guide that would address these goals, our group made a persona for the students: “Jasmine” is a 9-year-old-girl that enjoys project-based learning, misinterprets instructions, talks a lot, and is missing the connection between her projects and real world applications. Using this user persona, we created a problem statement to guide us for the rest of the project.
We began our process by introducing ourselves to the classroom and interviewing the students to identify their needs. Our two User Liaisons worked intimately with the students to teach them the human-centered design process. The students learned the first process of human-centered design: interviewing. A majority of the students had a really hard time understanding the point of interviewing and the purpose of a "need". Our group should have taken note, as we encounter this very issue later on in the project.
Problem Statement
From the interviews we conducted as well as the student to student interviews, we found that the students needed clearer instructions, a storage facility for their projects, and help connecting their in-class projects to the engineering theory.
IDEATION
Now that we had our problem statement, we were ready to begin ideation. We had four different "How Might We" questions that provoked possibilities to solve the problem statement. One of our questions was “How might we keep students effectively engaged in project building?”.
As team lead, I needed to not only participate in the ideation process, but also facilitate it. The challenge in this was sharing my ideas to generate discussion without having my ideas dominate the brainstorming session.
Team Affinity Diagram Brainstorm
Fourth Grader's Affinity Diagram Brainstorm
To include the fourth grade students as co-designers, our two User Liaisons worked with the students intimately. After our ideation process, they simplified the "How Might We" questions to involve four simple categories of ideas and had the students create an affinity diagram as shown here. Unlike the interviewing, the students excelled at ideating because it gave them the opportunity to be creative and exercise outside-the-box thinking. We incorporated their ideas in our final solution.
CONCEPTS AND USER TESTING
After consolidating our ideation and the students' ideation, we created three concepts that attempt to solve our problem statement.
LEGO TABLE
What: A modular, customizable table suitable for modern classrooms
Why: Allows for easy grouping for groups of different numbers of members thus creating a better enviornment for project-based learning
TRI-FOLD TRAIN
What: A 3 panel, double-sided, movable whiteboard
Why: Allows the teacher to give more adequate visual aid as well as a space for students to work collabortively
TRANELECTRIC
What: A electrically-powered work place
Why: Allows for a greater variety of projects because the original classroom only has two electrical ports on the sides of the room
Since the students are also our users, we needed their feedback on our concepts. User testing is a vital aspect of human-centered design. This screenshot of our Trello accounts shows the students' opinions on the three different concepts. A majority of the students enjoyed the LEGO TABLE because they thought it was made out of Legos. They thought the TRANELECTRIC was cool because it allowed the to work online. Finally, the TRIFOLD TRAIN was highly regarded because of it's ability to allow students to work together. The hardest part as a group was to decide on a single concept to begin prototyping because each member cared about one concept over another. We decided to move forward with the TRIFOLD TRAIN because there was a distinct need for clearer instructions and this concept solves that in the best way.
PROTOTYPING AND USER TESTING
We approached making the TRIFOLD TRAIN with multiple, low-fidelity prototypes. Our first prototype was made out of cardboard to visualize the double-sided triangle aspect of the design. The students wanted to play with the first prototype and questioned how large the final product would look.
One weekend I created a higher-fidelity version of our cardboard prototype so the students could experience a more durable and realistic prototype.
Although this prototype was still unable to move on wheels like in our concept, it was about 4.5 feet tall and could be folded with velcro. This prototype was much more realistic than a small cardboard.
Our User Liaisons went to the school with this second prototype and taught a lesson about working in a team through the egg drop activity, where the students have to collectively create a way to catch an egg. Since Ms. Tran wasn't there that day, one of our User Liaisons acted as the teacher and used the second prototype in her lesson.
The prototype failed as a design. Not only did the students ignore the instructions written on the prototype, but also the User Liaison struggled using the product as the acting teacher.
BACK TO THE BEGINNING
After this user testing, two members of our group started CADing the prototype in order to show our professor the final product. During this process, they began doubting that the TRIFOLD TRAIN's design actually solved the problem and that the needs we were looking at were too complex. About two weeks before our project's deadline, she called me about her doubts. I listened and took a second to recover from this huge setback. Rather than continuing with this product, I presented an alternative idea: re-do the entire human-centered design process in a shorter period of time. The entire group met a couple of days to discuss, and we collectively decided that we wanted to make a product that would actually impact the students of Baker Elementary.
We started with making a new problem statement. Although the previous problem statement was good, it failed to address the students most vital needs. We looked at how the students had been learning the human-centered design process and realized that they were struggling with understanding empathy and needs of users. We did another "How Might We" Affinity Diagram session, where the ideas were focused on getting the students to not only understand what needs are but for them to care about the needs of others.
FINAL CONCEPT
Although changing ideas was difficult, it was important for us to create a design that solved our users' needs more effectively. Our final product became a series of five lesson plans that teach students about Human-Centered Design known as "Teaching Engineering: Human-Centered Design Series". Since the students were unable to grasp the concept of needs, we dissected the process for them. Additionally, since the students excelled at ideating, the lesson series didn't have to focus on that as much. Each lesson teaches a different aspect of Human-Centered Design and builds on itself such that by the the fifth lesson any student can engage in the entire process. The five lesson plans are as follows:
Lesson 1: Learning to Design for Others
Goal: Learn to understand needs and design for your user based on their needs
Lesson 2: Learning to Look for Needs
Goal: Learn how to find needs of others without it being given to them
Lesson 3: Learning to Find a Problem
Goal: Learn to interview in order to find out the needs of the others
Lesson 4: Learning to Work as a Team
Goal: Learn to work as a team and decide on one solution to answer the problem
Lesson 5: Bringing It All Together
Goal: Put everything they have learned from the previous four lessons into one real world project
FINAL PRODUCT AND USER TESTING
We were able to get feedback on our lesson plan series from the Principal of the school as well as another teacher at the school. Even though we were short on time, we were able to test this the first lesson with the students and Ms. Tran. Not only Ms. Tran able to teach the first lesson beautifully to the fourth graders, but she adapted the lesson so she could teach the second graders the same lesson.
IMPACT
Desirability, feasibility, and sustainability are the pillars of the human-centered design process. Our final product promotes desirability by allowing any teacher to be able teach the human-centered design process to their students without knowing about the process. Our final product promotes feasibility because the lesson plan series is paper and the lessons don't include more than normal classroom supplies (scissors, paper, markers). Our final product promotes sustainability because Ms. Tran adapted a lesson plan series meant for fourth graders and taught it to second graders. She even had ideas for making it more complex for fifth and sixth graders. We hope that this lesson plan series is able to be used all five years that the school is implementing engineering, and that more groups like us create additional series to the "Teaching Engineering" teaching guides.